4 Ways to Drive Behavioural Change Within An Organization

An organization is defined by its work culture. Since the COVID-19 pandemic, many organizations have switched to remote or hybrid working models. This new system has created a distance between executives and managers. In such an environment, it is observed that employees focus solely on their performance, job role, vision and goals. While it is not a negative approach, it certainly is a narrow one and fails to see the larger picture of the company's vision, goal and context. Also, remote working has instilled an individualistic attitude among employees, leading to a toxic work culture in many organizations. So if you have a hybrid working model, here are some ways you can drive behavioural change.

Conduct Quarterly Reviews

Leaders can call for quarterly reviews where everyone knows what the others are doing and what everyone as a team needs to do. In such review sessions, the leaders should reinforce the organization's vision, mission and direction so that employees can see things beyond their own horizons. The session should enlighten employees about where the company stands as a whole and where it envisions itself in the next five years. Reviews such as these will break the employees’ individualistic approach and make them see the bigger picture. Also, it will develop a sense of connection with the organization and encourage them to work for a common goal rather than just for themselves.

Schedule Training Sessions

Leaders should observe what their organization lacks, whether it’s communication, confidence, client interaction tactics or work culture. Based on this information, they can schedule training sessions with active employee participation rather than just a presentation. The training sessions can also include practical exercises wherein leaders can observe everyone's capabilities, potential and the areas they need to improve. Such sessions help leaders understand their employees closely and use their strengths wisely to help them and the company grow.

Promote a Growth Mindset

Once the leader knows where the employees need improvement, they can plan personalized training sessions or develop strategies where employees can bridge the gap between what they lack and what they need to improve. Additionally, leaders can give constructive feedback to show them their progress and promote a growth mindset amongst employees. This will further encourage them to take the initiative in learning new things and improve their performance.

Encourage Open Discussions

An open discussion in the organization often dismantles the fear of hierarchy and unlocks the room for diverse opinions, ideas and perspectives. It makes employees feel that their views are important and they can contribute to the crucial decision-making process for the organization. Moreover, it encourages employees to indulge in critical thinking and decision-making so that they can add value to the discussion. It imparts listening skills, communication skills and how to disagree and commit.

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